Enchanting Forest Light is committed to protecting our players and promoting responsible social gameplay as part of our customer care and social responsibility efforts. We believe that it is a shared responsibility between us and our customers to ensure that your experience on our platform remains enjoyable while also being aware of the potential risks associated with online gaming if self-control is not maintained. We encourage you to utilize the responsible social gaming tools described below that are available to you. To provide an entertaining and affordable game experience, we fully support responsible social gaming and have taken measures to assist customers who wish to monitor and control their gaming activity. We reserve the right to unilaterally activate these measures if we deem them necessary at our discretion.
1.1. This Responsible Social Gameplay Policy (RSG Policy) outlines the control tools, information, and resources available to registered players on enchanting-forest-light.com.
1.2. This RSG Policy is part of the Enchanting Forest Light Terms of Service. Terms defined in the Terms of Service carry the same meaning in this RSG Policy.
1.3. We may update the RSG Policy at any time. All changes will be posted on the platform, and these changes will be binding and take effect immediately.
1.4. If we make changes to this RSG Policy that limit or negatively impact your current rights, we will notify you the next time you visit the platform, and you will need to confirm your consent again before you can continue playing. If you do not agree with the updated RSG Policy, you must stop using the platform.
2.1. The Enchanting Forest Light Responsible Social Gameplay Program (RSG Program) is based on our core principles of providing our customers with tools, information, and support to:
2.2. The RSG Program is designed to support the needs of individuals at every stage of the customer journey, from registration to redemption and at all levels. As such, the RSG Program offers a range of player education, control tools, and resources for professional help if necessary.
2.3. Enchanting Forest Light recognizes that creating an entertaining and affordable gaming environment is a shared responsibility, and ultimately, it is up to the individual to decide when to play. We do not offer consulting services or control customer behavior. Instead, we focus on providing control tools, as well as information, education, and support for making informed choices.
2.4. Enchanting Forest Light has well-trained staff available to assist you with your gaming. Our team is empowered and encouraged to provide information and offer proactive control tools.
The access control instruments outlined below are available if your gaming has become or is about to become problematic (see "What is Problematic Gaming" in section 7.4).
Accessible via the "Contact" form on the platform under "Options for Responsible Social Play": Allows you to take a temporary break from the game. During this time, you cannot access your account.
Accessible via the "Contact" form on the platform under "Options for Responsible Social Play": Self-exclusion allows you to block your account for an extended period.
Please contact customer service:
If you think your gaming, or someone else's, is becoming problematic, you can use the self-assessment questions provided on our platform.
If your gaming has negatively impacted your mental health, finances, or relationships, we encourage you to contact the following support organizations:
These organizations are independent and are not affiliated with Enchanting Forest Light. They do not provide customer support or resolve disputes related to our platform. If you need to address account-related concerns, please contact our customer service via the platform.
We advise that your decision to play on our platform is solely your responsibility. Avoid playing if you are:
Enchanting Forest Light employs identity checks to prevent minors from accessing our platform. If you share your device with minors, we recommend using filtering software like Netnanny.com or Cybersitter.com to restrict access.